Director, Account Management
Mr. Muscari joined Track Group in June of 2014 through the strategic acquisition of Emerge Monitoring and is currently the Director of Account Management and responsible for account management, customer training and first level technical support. Chris attended East Chicago Technical School and has been working in the Corrections marketplace since 1998. In 2005, Chris began working directly for ElmoTech and had numerous responsibilities in working with monitoring center personnel, corrections officers, and service partners to ensure that they are proficient in troubleshooting software and equipment issues if they arise. Additionally, he designed training curriculums for offender monitoring products and was responsible for Beta testing protocols and follow-up for new products prior to customer release in the United States. In 2011, Mr. Muscari joined Emerge Monitoring as the Director of Account Management. During Mr. Muscari’s 20 years of experience in the electronic monitoring arena, he has been a Monitoring Center Operator, Monitoring Center Supervisor, Account Manager, Customer Service Manager and Director of Customer Service. With his combined knowledge of working on-site with customers and past monitoring center experience he has successfully implemented many software features, equipment enhancements, and programs to meet overall customer satisfaction. Mr. Muscari also currently manages Track Group personnel that are designated and on-site for some customers, including the First Judicial District of Pennsylvania (Philadelphia Juvenile), Virginia Department of Corrections, Shelby County, IN Community Corrections and D.C. Pre-trail.