Track Group Privacy Policy

Track Group, Inc. and/or its affiliates and subsidiaries (collectively, “Track Group” “we” or “us”) is committed to protecting your privacy. This Privacy Policy identifies the personal information and data Track Group collects, and how that information is used. This Privacy Policy applies to the family of Track Group websites, content, software, applications, products and services (collectively the “Track Group Products”) which may be branded as Track Group or another brand licensed or owned by Track Group. The Track Group website is made available to the general public, while other Track Group Products are not available to the general public for private use but are offered for use only through and/or by a Supervising Authority (such as, but not limited to, a corrections department, police or sheriff department, probation department, state or national law enforcement agencies, or private companies, such as bail bondsmen, that serve such organizations) to operate court-ordered or legally mandated electronic monitoring services.

Collection of your Personal Information

The Track Group website does not collect any personal information. Other Track Group Products do collect personal information, and the information and data we collect depends on whether you’re a user from a Supervising Authority or a monitored individual, the type of electronic monitoring program being run, the type of electronic monitoring device being used, and features chosen.

If you represent a Supervising Authority, then you enter personal information directly into Track Group Products. We collect information including your entity name, address, contact information, financial information, as well the name, address, contact information, and job title for all supervising individuals and product users. Contact information can include physical addresses, email addresses, facsimile numbers, and phone numbers.

If you are a monitored individual using a Track Group Product under direction of a Supervising Authority, then personal information is either entered into Track Group Products on your behalf by your Supervising Authority or provided to us by you. We collect information that your Supervising Authority deems necessary for running an electronic monitoring program. This may include your name, known aliases, contact information (addresses, email addresses, and phone numbers), financial information, case information, case notes, demographic information, and information about your personal contacts, acquaintances, and victims. It may also include your photograph. If you choose not to provide this information you may not be able to participate in the electronic monitoring program and subject to penalties or alternative sentencing as determined by your Supervising Authority.

If you have been instructed to wear an electronic monitoring device or use a mobile app by your Supervising Authority, we also collect location points, data related to tampering attempts, data related to battery charging, and data used to determine when mobile apps were opened and closed.

For all types of users, we collect data related to the computer or mobile device from which our website is being accessed or software is being used. This includes IP address, browser type, domain names, access times, referring web site addresses, and pages visited within Track Group Products.

Use of Your Personal Information

Track Group uses your personal information to operate Track Group Products and deliver the services you have requested or have been instructed to participate in by your Supervising Authority, including for billing and collection activity.

If you represent a Supervising Authority Track Group may use your personal information to provide alarms and notifications of various activities, as well as program statistics or other information about program operation and performance. We may also use your contact information to inform you of other products or services available from Track Group, and to contact you to conduct research about current services and potential new services and products that may be offered. Track Group may use third parties to perform such services, and all such third parties are prohibited from using your personal information except to provide these services to Track Group.

If you are a monitored individual using a Track Group Product or wearing an electronic monitoring device under direction of a Supervising Authority, then your Supervising Authority will use your personal information to contact you for legitimate reasons required to run their electronic monitoring program. In some cases, your Supervising Authority may subcontract various call center and communication functions to Track Group, in which case we will use your personal information to contact you as directed. Track Group will not use your personal information for any other purpose not set forth in this Policy.

For all types of users, software usage data is collected by Track Group for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Track Group Products.

Track Group does not sell, rent or lease its customer lists or personal information to third parties.

Track Group may, under certain circumstances, and with the consent of Supervising Authorities, as appropriate, make personal information available to outside organizations for the purposes of academic or scientific research in the fields of criminal justice, public policy, social science, or other disciplines related to electronic monitoring.

Track Group may disclose your personal information, without notice, if required to do so by law or on the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served by Track Group; (b) protect and defend the rights or property of Track Group; and, (c) act under exigent circumstances to protect the personal safety of Track Group users, or the public.

Use of Cookies

A cookie is a file that is placed on your computer or mobile device by a website, web-based software application, or mobile app to make your online experience more efficient. These cookies are stored in your web browser and later accessed when you visit the web page again. The Track Group website does not use cookies. Other Track Group Products may use cookies or similar components to help improve your online experience by saving program settings, language preferences, and cached data. We do not use cookies to store personal information.

Most Web browsers automatically accept cookies, but you can typically modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may experience reduced performance of Track Group Products.

Security of your Personal Information

Track Group makes reasonable attempts to secure all personal information from unauthorized access, use or disclosure; and to restrict access to personal information to employees on a need-to-know basis in order to provide the services we perform. All personal information and data is physically located on servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.

When Track Group Products are used to make payments, all payment and credit card information is directed to third-party credit card processing engines that adhere to Payment Card Industry (PCI) Data Security Standards. Credit card information never resides on Track Group servers.

Changes and Amendments

Track Group will occasionally update this Privacy Policy to reflect company and customer feedback. Track Group encourages you to periodically review this Statement to be informed of how Track Group is protecting your information.

Contacting Us

If you have a privacy concern, complaint, or question related to Track Group Products, please contact us by sending an email to

This document was last updated on June 2, 2020

California Consumer Privacy Act (CCPA) Notice for California Users

Transparency: You have the right to know what personal information Track Group collects, our business purposes for that collection, and how that information and data is used. You have the right to know if your personal information is shared with any third parties. This information is available in the “Collection of Your Personal Information” and “Use of Your Personal Information” sections in our Privacy Policy above. Track Group does not sell your personal information.

Right to Know and Receive and Right to Delete: Track Group contracts directly with Supervising Authorities in the capacity of a Service Provider. The use, retention and disclosure of personal information Track Group collects is governed by Track Group’s contract with a Supervising Authority, and Track Group has contractual and legal obligations that prevent record destruction or deletion. As a Service Provider, Track Group is generally exempt from the Right to Delete requirements of CCPA. All Right to Know, Right to Receive and Right to Delete requests should be directed to your corresponding Supervising Authority.

Right to “Opt-out” of “Sale”: Track Group does not sell your personal information, so we do not offer an opt out.

Financial Incentives: Track Group does not share personal information except that information described in the Privacy Policy above to operate court-ordered or legally mandated electronic monitoring services. Therefore, we do not offer financial incentives for sharing your personal information.

Non-Discrimination: The CCPA prohibits businesses from discriminating against you for exercising your rights under the law. Such discrimination may include denying a good or service, providing a different level or quality of service, or charging different prices. Track Group service levels, levels of quality, and pricing are based on the requirements of the electronic monitoring program and not based on any user’s willingness to share personal information or not.